Vodafail Case Study

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16483 Someone from NSW thinks vodafone is response to the letter from the CEO of Vodafone. at 31 Mar 2011 06:41:52 PM

Dear Nigel,

I hope you don't mind me calling you Nigel, but seeing as you addressed me by my Christian name, I thought I'd pay you the same discourtesy. I'm sure we have never met personally. But then, Vodafone has always had a somewhat cavalier attitude to customer service, and not only in my experience. The letter of apology (3/3/2011) you sent to me and thousands of other customers was a kind of hilarious insult, and I think even the type of people that subscribe to bestiality websites collectively scoffed at your vapid excuses. I'd have thought it was a risky career move to apologise to your customers in the Telco business, seeing as it's an admission of guilt, which for my money makes you liable to compensate people for legitimate grievances-but that's an unpleasant topic to bring up at this fledgling stage, so we'll come back to that, but for now, I'll say this: apologies don't put dollars back in our pockets, Nigel. If you really wanted to apologise by 'snail-mail,' (which is apparently faster than your connection to 3G) you would have to bulldoze about 500 000 hectares of Tasmanian old growth if you wanted to be comprehensive about it. You say, in the second paragraph of the introduction, that you 'aim to provide our customers with an excellent customer experience and the best possible value, but recently our network and customer service performance, particularly in December and January, fell well below the standards we set for ourselves.' Fuck me, Nigel. That statement alone starts my mind spinning like a one-armed bandit. There's so many goddamn dirty questions (or confirmations of my suspicions) that you've thrown up for all to see that I don't know where to begin. I'll get to most of them in due course though. Pour yourself a Scotch.

Firstly, if the network coverage and customer service had only fallen below par in the months you mentioned, I might not be writing this note, but the fact is the service - both network and customer - has always been an abomination in the face of value for money and basic, honest, human decency and conduct. Secondly, I was amazed to discover that you have standards that you set for yourselves. What, pray tell, might these 'standards' be? It strikes me as standard practise in the Telco industry to yank customers around by their contracts like a choke chain without ever revealing what kind of obligations the service provider has to them, the paying customers. Let me stress that: PAYING CUSTOMER. That's right, old son, you work for me, for all intents and purposes or at least, that's what you should be doing. But all you do is take my money while alleging that you are providing me with something in return. In shabby reality, you're not. I am routinely overcharged for a service that I cannot even use in my own home or suburb. And it's patchy at best throughout the region. You might think we're a bunch of parochial morons out here in the sticks, but cellular technology has been available to us for at least ten years, believe it or not. Word is we'll even be getting the internet soon. Does Vodafone offer internet connections? I'm thinking of getting 56K dial-up. I don't have a landline yet, but I'll get one, because I'll be damned if I'm going to put up with your bullshit any longer.

Yes, a landline. I guess that way if I have to call the police or any other kind of emergency service, the phone connection is less likely to DROP OUT like it does when I use my mobile phone to call them I hate to have to sue you over some grievous, long term injury that I could sustain on my property. Did I mention that I'm a young woman living alone in a relatively isolated area? Yeah, that's right, I live a whole twenty minutes north of the largest regional centre in the Illawarra, and about twenty minutes south of a phone tower at Maddens Plains. In fact, I believe there is a phone tower in Thirroul, which is five minutes away from me. It's built between an Anglican church and a primary school, though the primary school is for Catholics so, I wonder why I can't call a friend on a lonely night, let alone the police or an ambulance? To the best of my knowledge, emergency services are not equipped to receive Morse code, or read smoke signals, which is about all I have at my disposal if something terrible happened. That was the first lie one of your sales reps told me - that Vodafone has 98% network coverage in Australia. Evidently, while the girl in the shop looked me in my good eye and said that, she neglected to mention that the 2% not covered includes a good deal of the Illawarra. Seeing as this was happening at a store in Wollongong, I don't see any excuse for it whatsoever, though I understand that honesty is not the best policy when you're in the snake-oil business. This brings me to a proposition - no - directive that I have for you:

Seeing as you were foolish enough to admit what a monumental balls-up your engineer gimps and sullen service reps made of December and January, I think it's only fair to expect some kind of compensation. I wonder if you would feel the same? It strikes me that you probably didn't become a CEO by lying down like a smack-whore on the nod and getting fucked by every ruthless exploiter that stepped over your body. Well, I don't intend to let that happen to me, so if you've got a problem with this strong suggestion, try and put yourself in my shoes. I bet you can. You don't get to be the boss just because you've got a smooth complexion or do you? Anyway, how's this? You pay me back the two bills I paid during December and January. By the way, nice timing on your Egyptian-style destruction of the communications system, dude. Right smack bang on the summer holidays. So - the bills amount to $84.89 (Dec) and $81.00 (Jan). If I hadn't somehow mysteriously exceeded my cap ($79), which always seems to happen, the sum total would be $158 for the pair, but seeing as your corrupt and/or terminally stupid Nazi debt-collector types like to overcharge me, it amounts to $165.89. There was no way for me to investigate this apparent skimming, because I have a couple of things going on in my life. Like commuting, working and sleeping. Having been on the phone to Vodafone for eight hours (total) one day, I don't feel particularly inspired to deal with your maniacal rhetoric on a monthly basis over a couple of dollars. But goddamn it, you know you take your cut well as I do, and I think that's a lousy way to make money. It's for bums. You grift people who give you their bank details like idiot tourists buying imitation Rolexes in third world countries. You're nothing but a bunch of hawkers, con-men and scabs. Your marketing department is run by pimps. The whole operation appears to be based - almost completely - on deceit and subterfuge. It's as if your organisation is run by an army of street thugs, and the call-centre workers are on the front line but I'm not saying the others are any better. I don't want you to feel singled out here, Nigel, but as the CEO, I would imagine you should be held responsible for the conduct of a major corporate entity whose moral compass has apparently been hurled into a snowdrift in the Arctic Circle.

Anyway, a few more stipulations regarding the money I am invoicing you for. I would, obviously, like to be released from this 'contract' I'm allegedly bound to. Seeing as you don't appear to take the contract seriously, I don't see why I should. When you show me your policies, codes of conduct etc, (which I was told were internal documents' when I asked to see them) I might entertain the idea that this contract' is in any way legally binding. You want to hope it is, because it's sure as hell not based on good will, is it? Telcos in this country have been getting away with treating people like shit and charging them for it for years. That is not going to happen to me anymore. So, I'll take the $165.89 - every cent, thanks - and be released from the contract without severance fees or string attachments of any kind. That deal goes a damnsight further than fair, Nigel, and you know it. We're talking about real money here, not that Monopoly-fantasy-call credit horseshit you use to dupe the rubes out of their shiny pennies. And I know that $165.89 ain't much to either of us, really, but I'm asking for it because it's money you admitted you don't deserve. Billing cycle begins on the first of the month. Failure to pay within the first 12 days of the new month will result in a $25 penalty fee!. If you are indeed 'working as hard and fast as [you] can to show [the customer] the changes and improvements [Vodafone is] making,' I want to see the evidence. In the form of cash, old mate. Money talks a hell of a lot louder than second-rate apologies beefed-up with pointless technical details. I hope I'm not being presumptuous, but I'm sure you are aware of this.

Explanations don't come easy in your business, do they? It was easier to get an apology out of you than it is to contend with the unmitigated stream of bullshit that I get from both automatons and humans that man your call-centres, which I imagine resemble some kind of third world sweatshop. Believe it or not, I am a professional - a civil servant, no less - and that is how I am able to pay these inexplicably inflated bills you keep hitting me with. Unfortunately, it also means that after a day of dealing with the disabled that I do not have the patience or inclination to deal with your half-bright service reps when I get home. Not that I can call you from my home, because, as I may have mentioned earlier MY PHONE DOES NOT HAVE SUFFICIENT NETWORK COVERAGE. I hope I'm being plain enough for you to follow me here, Nigel- in fact, it's quite pleasant writing to you, because I haven't been transferred to five different trainee phone monkeys who are pretending that the manager is out to lunch. I suppose you have a harem of PAs to screen your mail, but I pray to the heathen gods one of them hates you enough to pass this letter on to you.

Yours Sincerely,


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19817 Someone from VIC thinks vodafone is EPIC FAIL at 27 Oct 2011 06:42:15 PM

I ask to go on a higher cap and they tell me it should go through in 2 days. After 2 days I start increasing my downloads to that of the new cap and then get suspended for going over cap. I call up and they havent upgraded my cap. They tell me I have to pay part of the bill or no reconnection. They tell me the will put in a dispute and give me my money back but after they reconnect me they direct debit the rest out of my account. Over $500 all up. Three months later still no money. I keep calling and they keep telling me the money should only be a few more days so I ring the TIO. Nice person calls me and tells me sorry about the others people at the call centre we will give you your money plus "Good Will" bonus (so no more trouble with Ombudsman). Then Vodafone calls me back and says investigation into your problem so money will take longer. Nice person I spoke to no longer works there and new person is not as nice.

Three months and no money still

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20272 Someone from VIC thinks vodafone is Bad Coverage at 9 Dec 2011 11:27:47 AM

I have not been able to take or make calls for 2 days now. People ring but they can't hear me. I hear them just fine. Same if I ring people.

Vodafone insist they knew nothing about this issue until I rang even though there are 3 other people in this office having the same issue or they have a friend with the issue.

Actually, that's not true. The first Indian I spoke to told me there was an issue in Melbourne. The second one told me there are no known issues on the network. But he assured me, after some clicking on the keyboard, that my issue would be fixed in an hour.

If there is no issue then what is there to fix?

I want these arsehats to stop lieing to me. My contract expires end of this month and so does my time with them!

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21188 Someone from SA thinks vodafone is three roaming ends? at 23 Mar 2012 03:29:00 PM

Message on my Telstra phone that the 3 roaming ends on 31st august 12 so does that mean that the 3telstra GSM roaming also finishes on this date? dont know as VHA have yet to inform customers of the end date for the 3 brand in AU.
I would appreciate VHA letting me know asap when the 3 brand finishes and the Telstra GSM roaming stops.

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20481 Someone from Somewhere else thinks vodafone is about to get into another privacy mess at 28 Dec 2011 11:50:24 PM

People at Vodafone (in India, anyway) apparently have a habit of sending data files to each other through email. Even worse, they don't do a very good job of checking the addresses. Worse yet, they don't respond when someone points out the wrong addresses. And as you all know, Vodafone insulates themselves from customer feedback, so there appears to be no way to directly contact their IT security department. The result? I've been getting hundreds of megabytes of Vodafone sales and customer data in my inbox, and it keeps on coming. Vodafone corporate security really need to find these guys (Amit Vijetra and the SHRN branch office) before the media or regulatory bodies or hackers or competitors make use of this data trove.

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21011 Someone from NSW thinks vodafone is absolute, complete shit. at 4 Mar 2012 08:05:12 PM

Overcharged by $300 because apparently I went over my data limit, how is that possible when I ALWAYS have my Data Connection turned off? Vodafone are liars, I'd rather pay 10 times more and go with Telstra.

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21090 Someone from VIC thinks vodafone is Crap at 10 Mar 2012 07:33:32 PM

To the person from Qld who had problems with the pathetic sales person..same thing happend to me at Vic store..ring ombudsman tell them your problem refuse to pay your bill..insist on cancelling your contract if problem is not rectified asap..it worked for me I have changed carriets and am extremely happy now..dont forget to mention the rude monkey to the ombudsman..hopefully he will lose his $10 an hour job..good luck!!

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17587 Someone from VIC thinks vodafone is Total Fail at 30 Apr 2011 09:38:03 PM

Dear Vodaphone, you suck. How is it you think it acceptable to offer the absolute cluster f@#* of a service you peddle to your suffering customers. Dropped calls, intermittent web access, delayed SMS delivery, you name it - that is when your "service" is not in a state of meltdown.

How kind it is of you to offer free SMS messages between 8AM and 8PM this Sunday in response to yet another outage shared by all on Easter Sunday.

Thank-you, but with all due respect you can take your free SMS's and shove them. If you really want to impress me, try taking the revenue you plan on forgoing with these useless free SMS's and put it toward FIXING THE BLOODY PROBLEM!

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17948 Someone from ACT thinks vodafone is at 14 May 2011 01:19:36 AM

Three things are certain in life. Death, Taxes and no vodafone coverage.

What did the Vodafone executives say when Nigel Dews said he was quitting?
"you can't quit, we've got you on a 24-month contract"

One Vodafone customer calls the other. What did they say?
What does it matter they couldn't hear eachother.

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20376 Someone from NSW thinks vodafone is laughably BAD BAD BAd at 20 Dec 2011 01:49:08 PM

Just keep getting spam junk email ad blurb from Vodafone for my no longer used Vodafone BB dongle, so clicked on the Unsubscribe link in their email.
Guess what, the unsubscribe service is "unavailable". Typical crap ass fail from Vodafone.
I smashed my Vodafone dongle several months ago with a large hammer, sick to death of being unable to download anything from their crapola broadband "service".
Buggar off Vodafailure.

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19457 Someone from NSW thinks vodafone is Poor visitors at 17 Sep 2011 10:55:25 AM

I really really feel sorry for the international visitors that arrive to Sydney airport. Vodafone have 2 stores adjacent to arrivals a,b,c,d and their advertising on every trolley so the poor innocent people that want a local sim card think voda is strong here.
They had a few people signing up this morning.
Imagine that, your a backpacker in a foreign country, you depend on your phone for security reasons and friends / family connection 24/7 etc. Your in ANY location in Australia trying to make a call, and the phone wont work.
Imagine the feeling you would get!!
Plus westfields Miranda, on level 2 voda has literally 3 or 4 stores there all within a few minutes walk from one another.
I think voda should get the hint, excessive shops means no customers. Shut down and leave Australian shores!!
Plus, i dont think they have noticed asyet, vodaPHone!!! not vodaFone, i think the dodgy spelling should be self evident of the dodgy service.

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20653 Someone from WA thinks vodafone is worked in vodafone for 1.5years in world at 20 Jan 2012 01:22:31 AM

I have worked with Vodafone as a company for nearly a year and a half. Loved Vodafone in nz the systems and plans might be different but essentially it is the same company. With the same goals to be the best total telecommunications company over the world. But Vodafone wa managers are on their own agenda and making up excuses to get rid of you if you make any query or question about anything. And also threaten you to fire you if you don't come to meetings and then make up some bullshit story that they were talking to a casual when there was no casual in the room at the time just to cover there own arse. Then also use being 5 min late a few times over 4 weeks which everyone else is in the store also if not even more so to get rid of you. Not a open workplace at all and if Vodafone is really working honestly on nps scores in wa not one person in the WA city stores except 2 are actually on that scale because of the poor area managment and store management( which of the 2 are not management on the company in this state. If asking questions about policys in company is a crime then why would I want to work.in this company here. Specialy when.in the 3 month I worked for the company I was top of fulltime sales and new to the vha aus company for the store even got gifts from customers which I didnt see anyone else in the store getting at all. Vha Australia if you want to make it in Western Australia then you need to learn that its about the customers and helping them and for them to know they can rely on you to come back to you otherwise what's the point of sending all and I.mean ALL your technical issues to a person in Mumbai because managers are too lazy to.train.staff of how to fix simple issues like software conflicts. I bet if.you went into a Vodafone WA store maybe 1 or 2 people would know about the global Vodafone site which takes 5minutes for you to help a customer to download. I'm so dissapointed in vha Australia because of the experiance ove had here that I don't even want to work for company here anymore. If being honest in telling someone to just do there job and standing up to people that like to threaten people and lie is bad then I wouldn't want to work for or trust as a customer either. If you hire Muppets then you get issues. And 6-9months down the track when your realise this manager you thought highly.of is a probably a thief. Yes I will stand there with a big fat I told you so. My character judgement is 95 percent correct. Voda you def failed on this getting rid of one of your actual nps promoters for a company if 99percebt of a team don't even know in WA that the founder of Vodafone is from Italy and visits every Vodafone branded company over the world yearly then are you really training your staff.. seriously its basics

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17314 Someone from ACT thinks vodafone is they havmt succeded in anything at 26 Apr 2011 08:08:44 PM

HELLO EVERYONE my names Lara from vodafone .. PRESS #1 if you have no reception ..PRESS #2 if you have no reception .. PRESS #3 if you have no reception ... PRESS #4 if you cant send sms .. PRESS #5 if you cant make or recieve phone calls and PRESS #6 if you dont have any reception .. we will then put you thru to a guy in india .. he will talk to you and try to calm you down .. he will lie to you and make false promises .. you will the hang up and leave us alone for a few days and then call back to got thru these steps.

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18973 Someone from QLD thinks vodafone is Fail at 29 Jul 2011 03:26:50 PM

Dropped Calls, Delayed Voicemail, Poor Reception & Slow Data Rates are just the start!

Brisbane Customer's Journal of Calls to Vodaphone

April 2011 - spoke to Vodaphone about problems with coverage & was given 3 x 50% discounts on phone bill
and buy the end of June, 'improvements will be noticed with our upgrades"

Improvements were not noticed, in fact were worse.

1st July 2011 - (Spoke to Affan)
- called about problems and investigation raised & they would contact me in 3 working days.

8th July, 2011(Spoke to Vishal)
- Still no call, So phoned them & they are still looking into problem.
- Can't say what has been done, (if anything) they will call within next 72 hours

11th July, 2011 (Spoke to Feema)
- No Call as yet, they will contact me later today & didn't receive a callback.

12th July, 2011 (Spoke to Parvez)
- Apologise on no call back, they will call be back in 10 mins
- Receive a call 30mins later, apologise on delay in calling me back
- Network team are investigating still, may take another 5 days)
- SMS text sent 5 Hrs later stating:

25th July, 2011 (Spoke to Moshan)
- I called them up as no update, gave examples of my problems again will get back to me in 3 to 4 days from Networking engineers

27th July, 2011 (Spoke to Moshan)
*** receive a call from the networking engineer, saying there is no problem, with dropped calls after looking into the problem, i asked about the slow data rate & THE PHONE CALL DROPPED (PHONE HAD 3 BARS & 3G AREA)

- Called back straight away (Spoke to Niltesa) no notes saying anyone had called me, still looking into problem, if the called dropped they'll call in the next 1-2 hours. Requested to speak to a supervisor, they were busy &would call me back within 1 hr.

- Supervisor never called.

28th July, 2011 (spoke to Vishan)
- I called them & recapped problem with ref number and passed into Tech Team

(spoke to Shetal)
- recapped problem again & quoted ref number & would pass me onto the Tech Support Team

(spoke to Geyshea)
- Recapped problem, quoted ref number again, apologise on not getting call back.
- Asked why my phone call dropped out while having 3 bars & 3G , suggested it was the other persons line, i then mentioned i was talking to Vodaphones Tech Engineers who had contacted me stating that there was no problem with their coverage.
- She said need to check some things will call you back.

Receive call from Geyshea (15mins alter) - Changed investigation form investigation to a complaint & would receive
50% discount on next 3 phone bills, Updates in area are being done, so should see results soon.

RESULT - discounted bills for 3 months - coverage problems, dropped calls, slow data rates remain.

WAS IT WORTH IT? - not really, i have better things to do with my time. But wanted to let people aware of this - complain enough & eventually you'll be given a discount because they are aware that their coverage is not good.

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19386 Someone from QLD thinks vodafone is The worst - how to get 50% your bill for the next three months by complaining at 8 Sep 2011 06:32:55 AM

I have been so hacked off with the terrible serviec, dropped calls and slow internet I phoned up complaining on Monday. They offered me 25% my bill for the next three months. I said that's not good enough and after more wrangling I got 50% off for the next three months. I accepted but the next day I got quite annoyed with the service again and phoned up to cancel my contract. I am 5 months away from the end of my contract but told them under no certain terms that they were going to terminated my contract for free, allow me to keep my iPhone which is under contract and allow me to port my number. They tried everything in the book to keep me but I just stuck at it. The call did drop twice during all this due to the crap service and had to repeat my demands. I passed this onto several people I know and they have successfully done the same. As soon as I got out of my contract I went to Telstra and handed them the porting account number and within 10 minutes my number was ported and working on a $49 plan and 1.5Gb data which is much better than the $79 plan I was on.

Give it a go and persevere. They will try everything to keep you but I told them they could offer me a Ferrari and a trip around the world but all I wanted was a phone service that WORKED.

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20799 Someone from VIC thinks vodafone is BIG FAT FAIL!! at 7 Feb 2012 05:32:14 PM

I was with 3 and joined Vodafone now that they have merged. I have been with them for 2 months now and have had nothing but trouble. When I received my phone in the mail it took 1 WEEK to port the number across to my new phone. In the past this has usually taken a few hrs max with other phone companies I have been with. Finally once my phone was up and working the service has been pretty crap. I was told reception would be the same as 3 but a beg to differ. Once I received my bill, it was incorrect. I rang and queried it and they said they would fix the issue but my next bill has come and it is exactly the same, still being overcharged. I rang them again and was told it would be fixed on the next bill. Lets see what happens when the next bill arrives. BIG DISAPPOINTMENT.. and I still have 22 months and counting to go!! :( Cannot wait to get away from this company!!!! Service his shocking!!!

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16836 Someone from VIC thinks vodafone is -10/10 at 18 Apr 2011 03:01:37 PM

I have been overcharged, simply they lied about their free phone on the contract and charged me $5 extra on every bill + their extraordinary poor customer service
promising they'll fix it with next bill every time I called. All this with their poor network coverage and never working internet and 3rd grade handsets. After paying them 4 months on their false commitments, I have decided not to pay anymore...

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16893 Someone from NSW thinks vodafone is Extreme at 21 Apr 2011 09:38:36 PM

How to break your contract:

I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.

Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050

and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.

Be clear and concise and outline what you feel to be appropriate resolution.

They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.

If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.

Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.

In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.

Good luck

ps. rate highly if you think it's valuable - I want as many as people as possible to know how to get out of what is a very stressful time with this bogus provider!!

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12380 Someone from NSW thinks vodafone is Actvate New SIM at 12 Jan 2011 09:04:44 PM

There has been a communication problem and your request has not been processed. Please try again in 10 minutes. (Error identification SAM-{0}). Click here for more detail.

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16466 Someone from WA thinks vodafone is An old complaint letter- at 29 Mar 2011 11:27:11 PM

Dear Cretins,
I have been an customer since 9th July 2010, when I signed up for your 24 month with phone and data deal. During this nine-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional perogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material
My network connection stopped without warning, resulting in my spending an entire Saturday sitting on my fat a**e waiting for your operator to work out what I was calling about
I spent a further 257 minutes listening to your infuriating hold music, and the even more annoying robot woman telling me to look at your helpful website I alleviated the boredom by playing with my t..ticles for a few minutes - an activity at which you are no-doubt both familiar and highly adept.. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to variety of disinterested individuals, who are it seems also highly skilled bollock jugglers
I have been informed that the network is available (and someone will call me back); that no network info is available (and someone will call me back); that I will be transferred to someone who knows whether or not a network available (and then been cut off); that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating robot woman...and several other variations on this theme.
Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important t..ticle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue. I thought T were s.it, that they had attained the holy piss-pot of godawful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose Voda, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of b**tards you truly are. You are sputum-filled pieces of incompetents of the highest order. Telecom - w..nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings, and its worthless employees. Have a nice day -, you irritatingly incompetent and infuriatingly unhelpful bunch of *****. John

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18485 Someone from NSW thinks vodafone is has upset 16859 people! at 21 Jun 2011 05:21:20 PM

Dear Vodafone, you lost your credibility when you decided to hire an indian call centre to deal with angry customers. If you have angry customers before they dial 1555, why on earth would you try piss them off even more by having untrained employees who speak english but don't understand it, do your dirty work...

After waiting two weeks to receive my Broadband modem that took several endless phone calls, that resulted in having to pick up my own parcel, I had to call yet again (there's a shocker!) I was charged during the whole two weeks of NOT having my modem let alone using it. I also asked for 6GB not 500MB (is that even a valid plan?) Have some commonsense what on earth will I do with half a GB, 'receive 2 emails' and I'm over my cap?!!! Let's not even mention my internet would not work until 10 minutes ago, and that's no thanks to Vodafone!

Lara: 'HI. I'm Lara, if you would like to talk to me using your keyboard please press #1, if you would like to talk to me like normal using a few words press #2'

Me: Fuck no! #1 it is...

(Please be patient while they transfer me to 5 different departments...)

Real name unknown: 'Hi, I'm Daniel...'

(Yea alright, that's just the name you've been given to disguise your indian name)

Real name unknown: 'Can you please read out your phone number and confirm your name and birthdate?'

(WTF for? I already typed it on my keyboard while getting through to you, and you have it on your screen in front of your face!)

...After delayed responses and asking me 'how my day is' not that I have time to respond, but still I'm polite and respond.

Me: '...I purchased a mobile broadband dongle over the phone from a Vodafone representative, I didn't get it until yesterday. It has informed me I only have 500MB of Data.. Why? I'm on a 6GB plan'

Name unknown: 'hmm, okay hold on I will check for you...'

(On hold for 5 minutes I kid you not.)

Name unknown: 'Your on the infinite plan, the $99 you only receive 3GB of data'

(Are you fucking shitting me right now?...)

Me: 'No, no, MOBILE BROADBAND not my phone plan a separate transaction under the same name!. I want to know why I only have 500MB of data and I should have 6GB, which would be around 6000MB not half a GB!!!'

Name unknown: 'One moment I will check that for you...'

(Ten minutes later...no joke, I'm willing to show my call history)

Name unknown: 'Yes 500MB is half a GB, and 6000MB is 6GB, that is correct anything else I can help you with?'

(WHAT A JOKE! I did not wait 20 minutes for some clown to confirm the difference between GB and MB, Google could have answered that within a second...)


Have an amazing life 'Daniel', I hope the $3.20 per hour you receive will keep you intelligent.
Vodafone, enjoy your early retirement/grave, I hate Telstra for the same customer service reason, but god do they look like a diamond standing next to you.

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20029 Someone from VIC thinks vodafone is Makes my blood boil - vodafone is criminal at 17 Nov 2011 03:13:42 PM

I have been a Vodafone customer for about 4 years. In that time, I have been consistently faced with the most incrediblly incompetent and infuriating service I have ever experienced in my life. Dealing with dropped calls, no coverage, bungled payments is mind bogglingly infuriating but pales in comparison to going through the process of speaking to a Vodafone consultant in India, which takes an hour each time when you actually get through, and they have no record of previous agreements reached for the account on earlier extended calls. Just today, I had my phone cut off out of NOWHERE after calling vodafone on Monday to get a payment extension until Friday, which was granted. I actually paid my bill onWednesday - but SURPRISE, my phone is blocked by Thursday morning. Vodafone is a joke and a failure! I am a peaceful and relaxed person most of the time. My home was recently unfortunately burgled and we lost most of our valuable items. The next day, the police were trying to call me ALL DAY - they called me 10 TIMES - and although I had full service on my mobile, none of the calls came through. I know this is something to do with vodafone Because other people tell me the same thing REGULARLY. With 100 percent honesty, I can say my anger and frustration at being burgled was only a fraction of the sheer frustration I went through going through a run of the mill conversation with a vodafone employee the next day who (surprise!) had no record of a $100 credit being applied to my account a month earlier after I complained about the issues with coverage and being overcharged. Thanks for wasting another few hours of my life Vodafone, for NOTHING. I honestly don't have anything in my life that makes my blood boil like this. Vodafone is a DISGRACE and an embarrassment to our nation. They have lost yet another longstanding customer that would have stayed if they didn't so consistently royally screw things up for $200 per month. EXTORTION.

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16366 Someone from NT thinks vodafone is Fail Whale at 21 Mar 2011 12:37:53 PM

I have an iPhone 4 and whenever I use facebook the internet loading is SOOOOOOOO slow. I sometimes have to wait 2 minutes for a page to load.

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16852 Someone from NSW thinks vodafone is Extreme at 19 Apr 2011 06:33:22 PM

I just got in-principle agreement to be released from my contracts with Vodafone and feel so relieved that I don't have to put up with the poor products and service for any longer...yet still frustrated as hell that I am paying for a product which simply doesn't work and has caused me soooo much inconvenience and grey hairs.

While this site is great, I would like to do more to stop others getting caught in the Vodafone net. We need something more tangible....a nationwide-sticker campaign...advertisements in newspapers, social media, viral videos...maybe all of the above. There is so much anger out there and if we can harness it then we have awesome power. I myself would happily put up a couple of hundred dollars of my own money just to know that I had stopped half a dozen other customers being sucked into this whole sham company.

Email me if you have ideas on how we could do this, or want to help such a campaign.

(Contact Details Removed as per posting instructions)

Rate this post highly if you agree with the idea, so that it will have greater exposure.

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19073 Someone from ACT thinks vodafone is EXTREMELY BAD at 5 Aug 2011 10:44:42 PM

internet connection not working properly all the time
calls end up getting -connection error- even when I have full bar of signal
always unable to establish a phone call -and they still charges it!!!!
very bad connection all the time!!
no connection/ or very bad connection or can't call when inside building

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16604 Someone from VIC thinks vodafone is at 1 Apr 2011 04:41:46 PM

As a employee of Vodafone in the contact centre, I feel for the many people who I deal with everyday over the same issues. Thankfully im with optus, and have been for 15 years and no way am I switching just because of my employer.

Having worked in call centres since the begining of time I take pride when countless times a day I hear "Thank you! FINALLY some one who can speak english and understand my point of view" Sadly im not superwoman and cant take all your calls personally. I can assure you that you get nothing short of 100% empathy,respect and fantastic service from me.

I wish the same could be said about my co workers. I do liken the place to working at a zoo sometimes and am in total horror over the rudeness and attitude I hear them coughing out.

On behalf of my co workers, im sorry for the crap service you recieve. On behalf of my employer im sorry for the crap service and "were working on it" just isnt good enough!

Please dont think all call centre employees are crap, there are good ones out there (like me).

When you say "i want to disconnect! you guys suck" and you hear the silence on the other end of the phone, rest assured I heard you and im not politely ignoring you, Im just not allowed to say "Hell Yea! Totally agree! Go Optus man!" because I have a home loan to pay and those words would see me in the unemployment line.

Oh and a final note from the inside.....I hate Lara, We all hate Lara..no Vodafone employee (except maybe the idiot who created her) likes Lara!

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10970 Someone from Somewhere else thinks vodafone is Fail is as Vodafone Does! at 6 Jan 2011 06:10:07 PM

Thought now was a perfect time to remind everyone of the user created video titled funnily enough...Vodafail!!!


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15447 Someone from NSW thinks vodafone is at 10 Feb 2011 10:25:13 AM

Wot the hell.. phone cant make calls! cant have a converstaion with out it droping out! cant facebook at all!!.. I called LARA & spent 45mins on hold...
See ya later Vodafail!!!! oh & by the way phones says every 5 mintues network lost..

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20702 Someone from QLD thinks vodafone is 10 at 25 Jan 2012 05:47:23 PM

have finally left!!! how funny they sent me out a survey to complete, but i never heard anything else from them cant even open my final bill cause its on their myvodafone site and my account is closed so cant log in, figure that out...

copy of what i wrote to them:

"lousy reception.

being lied to about how they were improving the network.

disorganisation, incompetence with billing, for example:

not billed for 2 months from direct debit, then billed for 3 months in one hit...

then when wanting to cancel;
1) calling and not being able to get through,
2) leaving an email on the site and not getting a reply
3) visiting a shop and being told to call the help line!!!

i then went ahead and ported my number to other provider.

then got texts and emails from vodafone saying they were experiencing a large volume of enquiries and would be getting back to me... which never happened.

then receiving abill for $150 in the text of an email but with no attachment. I tried going onto the website but of course my phone number wouldnt work as log in as it was no longer with vodafone!

so i went into the shop and asked if they could print out my bill so i knew what it was for. they couldnt log into my account either and said i'd have to call vodafone.... wtf!!!

so i call and left a message as they were too busy as usual. some guy calls back and says he'll take care of it and email my bill out within a week. 3 weeks later nothing...

so even if the service or reception was adequate, and the price more competitive, i still would not stay just due to the lack of customer service and thier ability to stuff everything up constantly!

no regrets and never coming back"

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20714 Someone from VIC thinks vodafone is Mobile Usage Fail at 27 Jan 2012 06:44:38 AM

So we have a Telstra outage in our area affecting our adsl service, coming up to 48 hours now. As a backup (as I am an IT support Guy) I have a Vodafone 6GB pocket WiFi, which as a result of the Telstra Outage we are using quite heavily now. To ensure the 6GB cap is not exceeded, we log into the website to check our usage to be presented with <1mb used of 6GB. Knowing that this can't be right we ring Vodafone and ask what our usage is and the guy at the other end (we have trouble communicating with each other) tells us that its less than 1mb, so we tell him this cant be true and he tells us that the web site isnt working correctly so I say, "so how do we check our usage" and he says, "the updates to the site are 5 days in arrears so you will see the usage in 5 days" and I explain that we are using it heavily and dont want to exceed the cap, so he says "be careful".

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11514 Someone from NSW thinks vodafone is How fail are customers. at 9 Jan 2011 07:15:33 PM

The mess that I am in is how disgusting customers are to us when majority of the employees that work for VHA truly have the best interests of the customer at heart. I don't understand why people think that we live to make our own lives harder by purposely trying to sabotage a customer's experience, when 9 times out of 10, we'd rather not see you again - this demonstrates great customer service, we served all your needs at the initial point of sale.

Yesterday I had a frightening confrontation with a customer that refused to follow company policy with a pre-paid mobile. Instead of complying with company rules, he continued to argue with me and wanted me to prove the policy of which states that I was right in saying that I had to sell him a pre-paid sim with a pre-paid phone REGARDLESS if he was already a Vodafone user. The reason why we do this is so an account is created for the phone in which covers warranty for two years for the handset and when the account is created, it generates an Australian Gov't form in which states that the ID you have given us is correct and current, and to make sure criminal activity with the use of pre-paid sim cards is controlled as much as possible. I had the customer's best interests at heart, yet the customer thought he was right.

He continued to swear at me, raise his fists and threaten me personally all because I wanted to secure an account for the phone incase it was faulty - it was a Nokia after all. He persisted to yell and started to come around the counter to scare me into complying to what he wished. I made the customer by the sim card anyway and strongly advised him to come back into the store when he had calmed down to set up the account or to call pre-paid care. He continued to yell at me and call me offensive names so I left it up to him. I was shaking at that stage because his wife then proceeded to come around the counter also.

If you refuse to read the disclaimer or refuse us the patience for us to explain the disclaimer and you sign it anyway- that's your fault. If you chose to refuse such service which I offered this customer and you lose your receipt - don't come ranting and raving about how you weren't able to gain a proof of purchase of our database because you didn't want to comply. If you still chose to go with a handset even though I have explained its faults that are world known - go right ahead. I am so tired of customers thinking that they know better us when they don't even give the time to consider what they're getting themselves into half the time.

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21203 Someone from WA thinks vodafone is Be carefull recharging useing the phone app on pre paid with credit cards. at 26 Mar 2012 07:15:22 PM

Today i sent 2 requests to recharge my pre paid mobile account via my phone useing my CC Card ($100). The money had been taken out twice but still no credit...They gave me $10 credit so i could call my bank to confirm and yes my bank had confirmed it then i got got disconnected as the $10 had run out. Vodafone said i had to fax through the details and i will get the money back in 6 to 11 working days and no compensation in anyway. I just had to suck it up.
Even though ive wasted a few hours on the phone with them and not been able to make any more calls all day because i didnt want to give them any more of my money. Not a happy.

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21202 Someone from NSW thinks vodafone is at 26 Mar 2012 03:59:05 PM


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21201 Someone from SA thinks vodafone is No Coverage Kadina/Moonta at 26 Mar 2012 03:36:17 PM

Just looked at the Vodafone Coverage Checker and it says no coverage for Kadina & Moonta area's so whats going on with the coverage map displaying no coverage for these areas to date.
Supposed to be a coverage improvement but the coverage map previously showed coverage for these areas, now it shows nothing in Kadina & Moonta SA

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21200 Someone from NSW thinks vodafone is No sms messages at 26 Mar 2012 01:49:00 PM

I haven't received any text messages today being March 26 2012 ... very frustrating

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21199 Someone from QLD thinks vodafone is Like the Qld Labor party at 26 Mar 2012 11:11:11 AM

The only organisation loosing its customers faster than Vodafone is the the Labor party in the Queensland election. Some similarities are deceiving their customers, lying, covering up, making promises that aren't kept (its been 2 years that they have said that they have been improving the network)and a complete lack of service and support. Fortunately, I have only 2 months to go and it goodbye Vodafone forever.

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21198 Someone from WA thinks vodafone is Facebook charges but do have Facebook account at 26 Mar 2012 09:51:17 AM

I have been with vodafone for over there months and continue to receive Facebook charges on daily basis even though I don't have account. Bills are now getting charged on different days and at higher rates which is impossible. Vodafone simply cannot explain. Useless wish I used another provider.

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21197 Someone from Somewhere else thinks vodafone is Please read at 26 Mar 2012 01:45:17 AM

I have been going through this site for the last 1 and a half years. I can totally empathize with the sentiments that most of you share. Quite a lot of it is against the customer care overseas. This is a part of cutting costs which companies world wide are doing, specially where it requires providing a service.
I can only say this:-
Whenever you are dealing with 3 or vodafone or any other mobile service provoders, just before you end the conversation, ensure you have summarised every thing. After that, ask the rep to send you the copy of all communication (Via email or post) and ensure they give you a reference number. That way you can always have something in writing. Plus this is a right that the TIO has provided to the customer.
If anyone says that they dont have that facility, tell them they are wrong and they can look up in the TIO website.
If they say they dont have access to internet, tell them its a lie because everyone out there has been provided the access to some basic sites like www.tio.com.au, www.vodafone.com.au, www.three.com.au

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21196 Someone from NSW thinks vodafone is Total at 24 Mar 2012 11:45:56 PM

For the past 5-6 weeks my service has been SHOCKING, I'm up now (12.39 in the morning) because I can't use the net during the day it just keeps being incredibly slow or non existant and I've taken to walking up the street to use a neighbours phone or get a reasonable (though not without occassional disconnets) on my mobile.

I phoned customer service about 3 weeks ago and they said I could either terminate my contract and return my phone or I could have 3 months free. Having been with vodafone for 2.75 years and knowing that most other telcos wifi in this region is pretty bad or non existant I took the 3 months because they said the problem was because they were upgrading and that must be what was causing the issues, so once the upgrades are finished my service should be better, though I'd just be happy if it was back to the service I had prior to the current problems.
Today I checked my bill to see if they had kept their word, and guess what, they've billed me! Insult to injury, I'm up until 3am some days trying to get stuff done on the net, because of your lousy upgrade issues and you don't keep your promises that were made to keep a customer, well done vodafone.

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21195 Someone from NSW thinks vodafone is Dire trouble at 24 Mar 2012 10:58:23 PM

According to The Sydney Morning Herald on 22 March, V.fone have lost 500 000 customers and $350 million They are facing a huge challenge to restore their customer base. I can't imagine that many of the customers whom have left, will be returning. I left for Telstra (after 15 years with V.fone) and I am a very happy customer. I am not contemplating returning to V.fone. They might have a new CEO but personally I reckon in five years, V.fone will be finished in Australia. Their network is still poor and I customers just keep leaving.

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21194 Someone from NSW thinks vodafone is Absolute Fail at 24 Mar 2012 08:39:07 PM

no connection - SOS call only.
Location: Sydney CBD

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21193 Someone from QLD thinks vodafone is going to reap what they sowed at 24 Mar 2012 09:24:32 AM

I no longer have a problem with Vodafail.

I gave them the flick 3 days ago to go with another company after 17 YEARS!

17 years with mostly good reception & a reasonable deal. However from about a year ago nothing but aggravation.

Actually I tried to switch to Telstra at their ultra state of the art (?) new local store after being politely attended to by a nice attentive young lady on my initial visit. However on the follow up to sign up for the negotiated package deal, I was informed it was her day off & none of the disinterested bunch of retards could find my already negotiated deal & were not interested enough to give me any kind of help because they had more important things to do like squeezing their pimples & setting up the new 4G giant size plastic icon.

Gave the situation a little thought & went over to the Optus shop where I was treated as if I was a long lost member of the family. So based on nothing more than being treated like an actual person instead of a statistic I ended up with a far better deal on 2 phone deals & a broadband line account.

So far in 3 days I have had every inquiry & set up problem answered satisfactorily & (almost) immediately. I have read the online forums & there are pros & cons with all the telcos but as far as I'm concerned the most important thing is to be able to communicate with someone if there is a problem & I'm getting that now.

So bye bye LARA, bye bye totally no reception most of the day, bye bye hanging in a phone queue for 3 hours until Mumbai answers with total denial of anything I want to happen. Bye bye after 17 years of being a customer who always paid on time!

If anybody from Voadafail gets to read this -- kiss my ar-e! Bye Bye!

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21192 Someone from VIC thinks vodafone is Very bad at 23 Mar 2012 10:31:51 PM

I was switching to vodaphone from three mobile. As I have a locked phone, I asked the agent (from offshore) if they can check first if they can unlock my phone as I got it from ebay. Agent said, "Sorry, you are not a vodaphone customer yet, call back when you are." I should have packed my bags then.

Took a week before they moved my account, and as expected, the vodaphone sim will not work on a 3 mobile.

Gave them a call, and for a week, they said, just wait, the vodaphone sim will eventually work. Of course it didn't.

They sent me a refurbished nokia x6 after another week, which would turn off at the slightest nudge.

Complaining again, an agent promised to credit me $$$ to buy a nokia x6, but as they are offshore, didn't know Vodaphone has pulled out the model in Melbourne (it took hours to get this concept through).

Good thing I wasnt able to buy as a week later, no money has been credited to my account yet. I called back and THEN they clarify, it will be used to offset my monthly bills, and not transferred to my bank account. (how could you then by a phone with it, then?)

Bargaining ensued. They offered to replace the phone with something like a Nokia 3210 (just those old old models), then switched tactics to a Galaxy... but only just remembered at the end of the conversation that they are putting me on a 2 year contract, offered a refurbished Blackberry but would not have a battery, or anything else for that matter.

Finally, they promised to send me a new smart phone... fingers crossed, they're not pulling my leg anymore.

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21191 Someone from NSW thinks vodafone is Playstation vita Fail at 23 Mar 2012 09:01:06 PM

Vita bought from a Sony store with a Wipeout 2047 Vodafone free game deal sticker on it - code given by VF for the AU playstation store for game is invalid, Vodafone have denied that they have to help me and asserted that this is a Sony issue. Sony say its a VF issue and transfered me through to a VF AU number, where I spoke to someone whom was obviously in AU. VF have agreed to get back to me Monday at this stage.

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21190 Someone from NSW thinks vodafone is Terrible at 23 Mar 2012 08:37:59 PM

I live in Marsfield, work in Roseville. Both places give me terrible reception. Moving the phone LITERALLY inches will cause the receiption bars to go from 3 out of 5 to 0 (SOS only). It is totally unworkable. I use an iPhone 4.

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21189 Someone from QLD thinks vodafone is The worst kind of fail at 23 Mar 2012 05:32:21 PM

Long story here

Got a iphone3g sometime in 2010, I think about april. I had intermitant 3g signal at my home address and at work I had almost zero reception. Seems these are the 2 places I use my phone and both were suppose to have full coverage I began negotiations to be excused from my contract due to poor service. Several months and many many cals later I was allowed to return the phone and cancel the contract with no discharge fee.
Some dates here are aproximations but are still fairly accurate.
August 2010 Ported phone number to Telstra
Septempber 2010 Handset sent back to VODAFAIL

I thought all was good at this point.
OCT - NOV 2010 Recieved call from NRG (debt collection agency) that I had a debt of approxmately $1300 ( the Balance of the contract). Told them The was no debt and to speek to vodafone.
Call Vodafail straight after NRG. THe consultant said the handset had not been recieved, It was sent registered post. They promised to call back and never did. 1 week later I called them and they said the handset had been found, the debt would be recalled and I would have no outstanding balance.

Febuary 2011 Receive call from NRG about that $1300 debt. Told them the same story again and that they need to take it up with Vodafone.
Called Vodafone who said they would sort it out and call me back. Once again they established there was no debt and couldnt understand why NRG had the file.
Never got the call back, I rang them back complained again about the lack of call backs. They reiterated that it had been sorted and that there was no Debt.

Fast forward to 2012. ( I thought it had been sorted.)

March 2012 Apply for credit card with my bank and get declined due to a default on my creditfile.
Do a Veda credit check and discover vodafone have defaulted me for the $1300
Call Vodafone and once again I am told there is no debt. I tried to get my history from the consultant and after alot of arguing I manage to get this info.

April 2011 Default placed against my name.
August 2011 Handset Is finally logged in properly. Aparantly due to a mistake / mistakes in the warehouse the data was never sent to another department of vodafone. (not sure how it works exactly consultant was very vague)
The default against my name was suppose to be withdrawn but for what ever reason it wasn't.

I asked the consultant if I could have a full history of my corespondance with them so I might better be able to sort things out with my bank and I was refused.
I was told Sorry. I will email you a letter about there is no outstanding debt, and the default has been recalled. ( sorry about the wording cant remember exactly what he said.

I estimate I have spent 15+ hours on the phone trying to sort this out over 2 years.

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21188 Someone from SA thinks vodafone is three roaming ends? at 23 Mar 2012 03:29:00 PM

Message on my Telstra phone that the 3 roaming ends on 31st august 12 so does that mean that the 3telstra GSM roaming also finishes on this date? dont know as VHA have yet to inform customers of the end date for the 3 brand in AU.
I would appreciate VHA letting me know asap when the 3 brand finishes and the Telstra GSM roaming stops.

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21187 Someone from VIC thinks vodafone is Appalling at 23 Mar 2012 11:54:36 AM

I make approximately 20 calls a day with each call lasting about 15 minutes. Over half of these calls drop out - normally after about 4 minutes. Often I am stationery for these calls and the call starts with full signal then it drops out for up to a minute but sometimes just a second. It's a diabolical state. Who wants to do business with the guy who's phone cuts out every time you speak with him? I'm fuming

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21186 Someone from SA thinks vodafone is A Big Fat F-ing Zero at 23 Mar 2012 06:42:12 AM

Vodaphone USB modem [pre paid] have major issues connecting to network. Biggest issue is if you actually connect and use the modem,the computer then it refuses to let the computer shut down. Not using the modem results in normal shutdown. check on other compters same thing. Updated software,Shut down certain ways etc.etc still does it. Vodaphone are no help "its not our modem". You are doing something wrong. Well tell me what I need to do so I can FIX the problem. I have 20yrs experience in the computer industry: which is 19.85yrs more than the person who is informing me that I am doing something wrong. Should have known better.

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21185 Someone from ACT thinks vodafone is at 22 Mar 2012 08:04:09 PM

No reception been with Vodafone for4years most expensive service provider as they charge you roaming as the network reception is so poor had 4months to go on my contract they reckon to leave will cost me $230 good luck getting that

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21184 Someone from NSW thinks vodafone is No 3G internet at 22 Mar 2012 07:09:44 PM

Isn't it a crime to take my money and not provide a service in the CBD of a major Australian city?

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21183 Someone from NSW thinks vodafone is Verrrry fail! at 22 Mar 2012 05:52:32 PM

I am just wondering if anyone else in the inner west of Sydney is experiencing no service at the moment or if it's just my phone?

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21182 Someone from NSW thinks vodafone is VERY at 22 Mar 2012 05:40:59 PM

Very weak signal, poor reception and lots of drop out for phone.
Internet at Kellyville Ridge is very weak with one bar signal only usually not worth using.

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21181 Someone from VIC thinks vodafone is at 22 Mar 2012 04:35:42 PM


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21178 Someone from SA thinks vodafone is no coverage at 22 Mar 2012 10:24:24 AM

cannot cancel as i am on plan as i being told. the sale rep keep pestering me to sign onto a new plan for next 6 months ( no contract .. yah right ... ) to get a Samsung galaxy or ipad ...

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21177 Someone from NSW thinks vodafone is Change is coming at 22 Mar 2012 07:05:49 AM

Glad to see a new CEO coming in....let's now hope things get sorted and we get good service, good network at cost effective prices.

Goodbye Nigel

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21176 Someone from VIC thinks vodafone is Pretty failed at 21 Mar 2012 11:54:23 PM

For some reason I have no reception for the past 24hrs. Unfortunately I seem to be the only one in country Victoria that is still with Vodafone.
Perhaps the blame lies with my phone, but I think that this is unlikely. How do I find out?

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21175 Someone from WA thinks vodafone is EXTREME at 21 Mar 2012 06:38:07 PM

Myself, my partner, colleguae and atleast 5 other people residing in Kalbarri WA have lost Vodafone network coverage since Tuesday 13th March (over one weel now). I phoned the first day I lost coverage to be told it was an issue with my handset. Funnily enough it was picking up other networks and then I realised it would be Vodafone seeing as just about every person I know using Vodafone in my area has lost coverage as well. Upon calling back I was again told it had to be my handset - mentioning the others who had the same problem, the customer service person confirmed there was a network problem. When my collegaue phoned, she was told it was her handset, and again Vodafone eventually admitted it was their network except a comment was made that a tower was being upgraded in our area over the next 12 months! As I was in desperate need of a means of contact being 6 months pregnant and loosing all of my exisiting vodafone credit, I phoned back again to request the phone be unlocked at no fee. Again a new customer service person tried to tell me it was a handset issue and offered $5 vodafone credit which obviously can't be used. After words with the manager at the time I convinced them to agree to drop the unlocking fee of $75 which was more than 48 hours ago (I am still unable to unlock the phone online.)
So here I am left wondering, how many others have had this problem and are turned away by Vodafone to say it's a handset issue. I especially am frustrated that I do not have a reliable means of contact as I cannot use the Vodafone network at all and am still waiting on them to unlock the phone so I can use a network that will provide service. After being a Vodafone customer for over 4 years I am extremely disguisted in the service and that no announcement was made to give notice of the network problem. Simply buying another phone is not a suitable resolution for me as it's well past it's return date and had been working for many months prior.

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21174 Someone from NSW thinks vodafone is very at 21 Mar 2012 04:50:52 PM

piss poor coverage in medowie, nsw

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21173 Someone from NSW thinks vodafone is Extremely at 21 Mar 2012 04:41:07 PM

I just had a call from a call centre in India asking, with attitude, about a non-payment of a bill. I advised him that it was paid...and lo and behold, he found it. I then asked him what the problem was with the website when I tried to pay. Apparently, he didn't have that information on him.

As a customer of somewhere between 15 and 20 years, I requested a phone call from someone in Australia to explain why I'm receiving harassing phone calls from India when my account has always been paid.

An hour later, I received another call from India advising me that there is not a single Vodafone employee based in Australia. Can this be really true?

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21172 Someone from NSW thinks vodafone is Not improving as promised at 21 Mar 2012 02:13:40 PM

For a period of 4 days from 13-17 March, it took over 10 attempts to make a call out at my home location, which has had relatively decent coverage prior. Client calls wouldn't even reach my voicemail - they would be faced with a "beep, beep, beep" and then a failed call. I run a business from home, and Vodafone had failed to give me notice of some 'upgrades' that were going to create blind service spots. It was after the fact that Vodafone acknowledged the issue - and due to monetary loss I potentially incurred, offered to give me a 50% discount on my plan for 3 months. If service gaps continue, I'll be cancelling my contract.

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21171 Someone from VIC thinks vodafone is Data is slower that dialup at 21 Mar 2012 01:26:12 PM

Bought 5 sims and seeking to change

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21170 Someone from ACT thinks vodafone is getting worse at 21 Mar 2012 01:24:42 PM

my recption has never been 100%, but it seems to have gotten worse in the last 4-5 months or so. I sit next to a huge window at work, but have to get up and go outside to be heard when someone calls (if I'm in the office, it breaks up to the point that it will cut out eventually). Also, I have been getting a lot, like 40-50%, of my texts very late. Example, the other day I received 3 incoming text in a row at 5:30pm that were all marked as being sent to me at 2:10pm, 2:30pm, and 3:45pm. What's more, I lose reception completely when I go into buildings such as the mall, or grocery stores, etc... Further to this (pauses to take breath...) I can stand in one location (i.e. my lounge at home, office at work, outside on the street in the city) and watch my reception bars go up and down, up and down, and my network change from E, to H, to G at random. And the internet is painfully slow - always has been. I am on a contract, but wonder whether this is enough to get out of it with minimal penalty so I can switch to a more dependable telco. Like I said, it always happened from time to time, but recently it is happening far too often, and I can't justify paying for a service that is this bad.

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21169 Someone from QLD thinks vodafone is Pretty Damn Good Tonight !!! at 21 Mar 2012 12:56:53 AM

No Telstra 4G and 3G service in Broadbeach tonight. Glad I still got my Vodafone dongle, getting quite reasonable speeds here at Jupiters Casino - doing an on-line product demo, 1am :) lol

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21168 Someone from ACT thinks vodafone is 547 at 20 Mar 2012 11:03:54 PM

probleme internete connection failed

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21167 Someone from NSW thinks vodafone is compleetly at 20 Mar 2012 10:01:41 PM

No reception at home and no reception at work..I dont know what i am Paying for Monthly$30...Totall Waste...

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21166 Someone from WA thinks vodafone is customer service now closing at 6pm sydney time!!!! at 20 Mar 2012 09:15:32 PM

For all western Australian customers this is just shocking. Something really needs to be open for WA customers in the afternoon/night why is it that countrys like nz have a 34hour help service but Australia doesnt

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21165 Someone from QLD thinks vodafone is inexcusable at 20 Mar 2012 08:30:33 PM

Over the last year the reception issues have gotten to the point i can only txt message from my house and ONLY if i hold my phone near the front windows.. I have nearly thrown my phone in frustration at the drop outs and delays in txt messages... So infuriating!!!! NOW my phone has been locked to incomming calla and outgoing with no warning and my bill is not overdue!!! I have been with this company 7 years too long.. I will be investigating my rights tomorrow...

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21164 Someone from VIC thinks vodafone is almost unusable now at 20 Mar 2012 05:52:38 PM

call quality deteriorated lately to almost unusable in Docklands, Melbourne CBD.
All the promises of new network are just rubbish.Have been asked to wait by VF customer services and that upgrades are scheduled for October 2011. last drop of patience gone now.

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21163 Someone from VIC thinks vodafone is Awful at 20 Mar 2012 02:57:41 PM

Every single time I'm on the phone, my calls drop out. I have called Vodafone repeatedly about this issue, they have said they have installed new phone towers and in the meantime gave me a discount on my bills, but there is absolutely no improvement. They should be finished reception upgrades by now, but it is getting worse, not better.
I'm so tired of carrying on a conversation punctuated with "What? I can't hear you, you're dropping out."
Really considering terminating my contract and going elsewhere.

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21162 Someone from QLD thinks vodafone is bad reception at 20 Mar 2012 12:24:10 PM

I was on three for a couple of years for my wireless broadband and was quite happy. Soon after the vodafone takeover things went downhill fast and reception and speeds forced us over to vodafone. BIG MISTAKE AND WHAT A MESS.
I got my new usb dongle last week and the installed software, whilst installed (windows 7, modern high end pc for graphics work) would not load properly. I was informed it did not need to work through the sofware and I could connect manually which I did, but very inconsistant. Was told I have usb conflicts so was sent the pocket wifi and told this would work as I do not need usb connection. When arrived, did not work unless I used it with my usb cable. Then told my pc did not support WiFi, which they should have established before sending me the device. Even connected the speed is far, far worse than when I was on the old three network. They conclude there may be problems with the local transmitters and that they will pass on the their back room people who would contact me within 72 hours. For goodness sakes if they can not find out in a few minutes whether or not they have tower issues, they have lost the plot. Both me and my wife, she signed up with the new dongle at the same time, have spent hours every day trying to get back to where we were with Three, never mind a better speed, and we can not advise more strongly for people to stay away from this very disfunctional company. We are both out do-day to cancell our contracts and check out someone who can deliver, as this company spouts their capability but fail miserably, whilst still taking peoples hard earned dollars, and wasting their valuable time over complaint phone calls.

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21161 Someone from VIC thinks vodafone is Billing at 20 Mar 2012 11:20:33 AM

In Oct 2011 Vfone advised me to move to a new 135 plan for 3 Phones and 3 data devices. Vfone found a problem with 3000 missing tech fund on my current account. They billed me 2000+ for nov/dec when they finaly sorted out their accounts issue. I told them I was NOT paying this amount as I should be on 135+gst. Many emails and phone calls now I cannot contact the Australian person as they do not return calls or emails. I ended up with Indian call centre HOPELESS ! They tell me that I am on 135 plan for 3 phones + 90 plan for data that I never agreed to. I have their email stating the plan inclusions at 135. I am now left with overdue of 440 these guys must have the accounting system from the stone age.

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21160 Someone from WA thinks vodafone is Shite at 20 Mar 2012 11:04:31 AM

Well... looks like Data service is out in Perth (again!!). So sick of vodafone. - I haven't paid them a cent in over 8mths (due to multiple complaints, they have waivered my monthly access fee) - even this isn't enough anymore. Constant delayed texts & voicemails. Texts go missing (both send & receive). Call drop outs/patchy. Data is slow (when it works!). Rude customer service...

A free iPhone4 and no monthly charges (of $50p/m) isn't enough for me anymore. I'm getting out. They are the most useless "service".

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21159 Someone from VIC thinks vodafone is at 20 Mar 2012 07:21:19 AM

No voicemail access for the past 2 days!

Texts come through ok (I'm assuming that I'm getting them all, but who would know...) and I can leave a message on my own voicemail - but can't access it!

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21158 Someone from Somewhere else thinks vodafone is Epic at 20 Mar 2012 03:09:57 AM

Fallen out with my best mate because he was ignoring me. Oh wait a minute no he wasn't just vodashite sent me his message 4 days after he left it. Just aswell it wasn't my dad telling me he's off to hospital hey.

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21157 Someone from VIC thinks vodafone is Just plain bad at 19 Mar 2012 08:13:00 PM

Vodafone suck i run a busines in torqauy victoria on the surf coast and the coverage is just weak telstra have five base stations optus three and voda just one in using a 2100 mhz nokia x6 and now are using 2g network just to get a signal to make a call its has allways been a voda no go zone so come on voda put a tower in north torqauy and not one base station to cover a growing town with all most ten thousand people.

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21156 Someone from QLD thinks vodafone is MILKING PEOPLES MONEY at 19 Mar 2012 05:15:54 PM


my balance deduction.....6 hours ago (19th march 2012)
I recharged my sim with $30 which has a validity of 365 days.I got a balance of $30
But my balance is being deducted every hour,I havr not made any calls nor have I messeged anyone,why is this happening.I want a clarification n my balance back.I recharged it on 15th of march when my balance was $30 but now it has reached $ 14.80 without makimg any calls and messages.
Thank You,

Hiya Santanu

VodaNoFone NoCommunity won't get back to you until it's too late.
The lights are on but nobody is home.
Your balance will disappear before your very eyes.

I am going to have a big fat guess and say you have a smartphone with an application running in the background which you do not know about.
Turn the application off.
If you just turn the phone off the application is still chewing out your credit.
My advice is throw away your smartphone and leave Vodafone forever or you will be sorry.
Smash your Vodafone SIM card
Smartphones are not called smartphones for nothing,as they are very good at eating up all your money
Buy an old G2 phone ,at least you have control over that phone
Vodafone does not want you to have control.

From your friends at Vodafail.com

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21151 Someone from VIC thinks vodafone is A lot at 19 Mar 2012 02:21:21 PM

I have no reception at my house and I'm quite near the city.

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21150 Someone from NSW thinks vodafone is Huge failure!! at 18 Mar 2012 11:15:01 PM

Just joined Vodafone, I mean vodafail from 3. I was told I have excellent coverage in my area prior to signing up. Well that was a big lie!! I have had dropped calls after dropped calls, extremely bad reception and zero reception in one room of my house. Well what a joke vodafail is. They are heavily advertising for new customers, but they can't even satisfy their existing customers. I have been with them for 3 months now, haven't paid a bill yet because I have complained... I'll be switching to another provider for sure! Thanks for letting me vent

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21149 Someone from QLD thinks vodafone is A CHEAP AND NASTY TELCO at 18 Mar 2012 12:53:08 PM


Christian Kerr and Mitchell Bingemann
The Australian March 16, 2012 12:00AM
Source: The Australian

THE owners of embattled telco Vodafone Australia are looking for buyers, industry sources say, with an abbreviated information memorandum circulating among potential purchasers in Europe and Asia.
The Australian understands that a preliminary information memorandum to test the market reaction to a sale has been circulated to cashed-up telcos and sovereign wealth funds in Asia, the Middle East and elsewhere.

Qtel, Etisalat, Korea Telecom and NTT Docomo are believed to have seen the initial sales document, as has China Telecom, a controversial potential purchaser.

"Vodafone might say no, but they are hawking it, no question," one industry source said.

Vodafone Australia and one of its two 50 per cent shareholders, Britain's Vodafone Group, vehemently deny that the mobile operation is flirting with a sale and dismiss the suggestion as rumour.

"Vodafone remains fully committed to our operations in Australia and our sole focus is on the turnaround of the business," said a Vodafone Group spokesman.

...Vodafone Australia's other 50 per cent shareholder, Hutchison Whampoa, has also said it is committed to the local operation, and managing director Canning Fok has pledged financial support through the turnaround.

"We have provided and will continue to provide extensive financial support for VHA to accelerate the work needed to ensure all of our customers in Australia enjoy state-of-the-art mobile network services," Mr Fok has said.

However, analysts and industry sources are not convinced and wonder how much money the troubled mobile carrier's shareholders can commit to it, and for how long, especially after the slew of network disasters, profit erosion and customer defections that have plagued Vodafone in the past 18 months.

The Vodafone joint venture lost $336 million in 2011 and shed 554,000 customers (taking its total subscriber base down to 7 million) as ongoing network issues and customer confidentiality breaches took their toll.

Its customer base shrank by 179,000 in the six months to December, compared with gains of 313,000 at Optus and 958,000 at Telstra over the same period.

Its deteriorating balance sheet and exodus of customers has forced Vodafone Australia to embark on a major cost-cutting program that is expected to result in hundreds of job losses as it strives to reignite its sales performance.

Even though the carrier has injected $1 billion to improve and upgrade its mobile network to lure back customers, some analysts predict two more years of losses as spectrum renewal and interest costs hit the bottom line.

Renewal of its spectrum licences is expected to cost Vodafone $710m over the next two years and that will rise to up to $2bn by 2017 once the government finalises auctions of airwaves currently used by analog TV broadcasters.

Vodafone now needed to put a lot more into capital expenditure than it had in the past "just to put a bandaid on its wounds", said one analyst who declined to be named.

"All the problems Vodafone has experienced over the last 18 months have tested its parent companies' patience and we know that Vodafone Group has sold struggling operations in the past, so you can't entirely rule out a sale," the analyst said.

China Mobile, which has almost 650 million customers and which recently set up an office in Australia, is one potential buyer of Vodafone. The Chinese giant last year reported a profit of $19bn on revenues of $80bn.

With about $US50bn ($47.7bn) in the bank and between $US16bn and $US17bn in free cashflow each year, it has the cash needed to fund an acquisition the size of Vodafone Australia.

However, analysts say the Chinese telco would be unlikely to view Vodafone as an attractive prospect because of the limited growth profile of Australia's maturing mobile market.

"China Mobile has growth aspirations but in the past three to four years they haven't made any acquisitions. I'd be surprised if they ventured into Australia anyway because all they want is growth," the analyst said.

"And I also seriously doubt that too many European carriers would want to come to Australia and compete with Telstra and Optus. Life would be very tough, unless of course Vodafone turns out to be a very cheap asset."


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21148 Someone from NSW thinks vodafone is No Mobile Broadband still in Hurstville NSW at 17 Mar 2012 10:47:49 PM

Hurstville NSW has major Vodafone mobile data issues at present.
Hurstville Westfields Vodafone Shop staff today confirmed with me that there has been no Vodafone mobile broadband in the shopping centre and around Hurstville for some time and that they have been complaining or alerting Vodafone about this. Vodafone website does not show this major ongoing fault in their Status page, which suggests we are seeing a rerun of late 2010 and 2011 when Vodafone was well aware of the technical faults but refused to let their customers know about this on the website.

My conversation with Vodafone support tomorrow is going to be most interesting when I notify them they are in breach of contract and letting know I will be terminating the contract early without penalty, and demanding credits for only partial supply of service, as soon as I can port away to a supplier that can actually provide a mobile phone+broadband service.

Would not be surprised if Vodafone is about to get some extremely adverse media coverage and quite likely that some senior voda heads will roll over this issue.
I feel really sorry for the voda staff having to deal with this.

Many would consider Voda not fit to hold a carrier licence in the way they continue to appear to be covering up network issues.

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21147 Someone from QLD thinks vodafone is LOOKING LIKE IT IS TRADING AS INSOLVENT. at 17 Mar 2012 03:45:23 PM




From 1 January 2012 companies that do not comply with Regulation 90 of the Competition and Consumer Act 2010 when providing warranty against defects documentation to a consumer, face potential penalties.

When a supplier provides warranties with goods sold to consumers it is generally the case that companies will agree to repair or replace defective goods. Such warranties are normally set out in a warranty card accompanying the product.

Regulation 90 requires that companies must provide certain information with the warranties they provide to consumers. The information prescribed by the Regulations is extensive and includes how the consumer can claim under the warranty, details of the supplier and a mandated set of wording which sets out the consumer's rights.

The requirements only apply if the warranty against defects is made to a 'consumer'. In general, a person is a consumer if they acquire goods or services and:

the price for the goods or services is $40,000 or less; or
the goods or services in question are of a kind ordinarily acquired for personal, domestic or household useor consumption.
Failure to comply with the new warranty information requirements could expose suppliers to fines of up to $50,000 per offence for bodies corporate and $10,000 for individuals.

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21146 Someone from NSW thinks vodafone is In Breach of Trade Practices Act at 17 Mar 2012 02:52:01 PM

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